Sr. Customer Support Executive

We are looking for a Senior Customer Support Executive to handle complex lender queries and escalations on the LenDenClub platform. The role involves investigating transaction and account-related issues, coordinating with cross-functional teams, managing escalations within defined SLAs, and conducting root-cause analysis. The individual will also mentor L1 executives and contribute to improving support processes, SOPs, and overall customer experience.

Experience: 3–5 years
Qualification: Graduate in any discipline
Preferred Industry: Fintech, BFSI, P2P Lending, or Financial Services.

Key Skills: Escalation management, analytical and problem-solving abilities, root-cause analysis, stakeholder coordination, customer communication, and team mentoring. Hands-on experience in managing complex customer escalations is essential.

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Experience:

• handling complex customer escalations : 3 years (Required)

Work Location: In person