Sr. Delivery Engineer

Team Description The Commercial Products Services Delivery team maintains direct contact with customers during and post implementations to deliver and support products and services.

Role And Responsibilities

• Customer service includes communication via telephone, email, chat or through other social media platforms

• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)

• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations

• Work with various departments to deliver critical support and maintenance services

• Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products

• Interact with customer and functional organizations to develop specifications for content of courses

• Post-sale technical support services to customers, including deployment of products, troubleshooting, problem resolution and maintenance of products and services

• Responsibilities are within the Service Delivery function as a generalist or in a combination of disciplines:

• product support specialist

• product support analyst

• systems integration engineer

• technical support

• customer service

• customer training

• sales support

Qualifications And Education Requirements

• Experience of a minimum of 2 years in the Airline Network Planning and Scheduling products/services area with an Airline or another Products and Services Organization.
• Minimum High School diploma, University student or graduate. Technical experience is a plus
• Additional Travel Industry background/experience is a plus.
• Proficiency in the use of Microsoft Excel and Microsoft Powerpoint
• Proven ability to put together compelling presentations.
• Proven ability to present to an audience of up to 10 people.
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English written and oral communication skills. Proficiency in Spanish is a plus.
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Experience using Salesforce CRM tool

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events