Sr Delivery Lead - RCM

We are seeking a highly experienced Service Delivery Lead to oversee end-to-end Revenue Cycle Management (RCM) operations, with a strong focus on Hospital Accounts Receivable (AR) for US clients. This role is responsible for driving service excellence, financial performance, client satisfaction, and operational efficiency across multiple teams and functions. The ideal candidate will bring deep expertise across the full RCM lifecycle, leadership experience in BPO/shared services, and a proven track record of managing large-scale healthcare operations. 
✔️ Reimbursement differences
✔️ Key Denial drivers
✔️ Denial Management
✔️ Hospital AR Management

Work Experience:

• 5+ years of experience in Revenue Cycle Management (Back Office/Hospital AR Collections)

• 7+ years of management/leadership experience

• Familiar with RCM Full Cycle process, Denial Management, Appeals Management and has a thorough understanding of insurance policies and procedures

• Working knowledge of medical terminology o Intermediate to advanced computer skills, must understand Excel

• Excellent written and verbal communication

Education

• Bachelor’s degree in business or related field

Technical Knowledge

• Excellent analytical and quantitative skills; ability to develop appropriate methods for collecting analyzing and trending data.
• Excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects).
• High sense of responsibility and accountability; Takes ownership and initiative.
• Results-oriented with an eye toward the end-goal and business results as the objective of our projects.
• Ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly.
• Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities. o Professional demeanor and positive attitude; customer service orientation.
• Ability to learn, understand, and apply new technologies, methods, and processes.
• Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Leadership, as required.
• Ability to be a self-starter and work independently to move projects successfully forward.
• Ability to work with a variety of individuals in managerial and staff level positions.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum and our client organization(s).