Sr. Delivery Manager

About MarvelX

MarvelX is on a mission to rewire the financial services industry, starting with insurance.

We build vertical, agentic AI platforms that automate complex workflows. Our systems run in real production environments at regulated enterprises, where accuracy, auditability, and delivery quality matter more than demos. Backed by leading investors, we’re scaling across Europe and the US. As we move from early-stage to scale-up, delivery is a core competitive advantage at MarvelX.

Role Overview

As a Senior Delivery Manager at MarvelX, you’ll own customer delivery end-to-end, from post-signature through production and expansion.

You’ll operate at the intersection of Sales, Product, Engineering, and Revenue. Once a deal is signed, delivery is yours. You are accountable for outcomes, timelines, scope, and customer trust.

This is a hands-on, high-impact role. You’ll lead PoCs and production deployments directly with customers and internal teams, create structure where needed, and keep momentum from PoC → Production → Expansion.

This is not a support role.

This is not a coordination-only role.

This is an ownership role.

Key Responsibilities

Delivery & Execution

• Own the transition from Sales to Delivery, validating scope, KPIs, and success criteria.
• Lead PoC and production execution across customers, Engineering, Product, and forward-deployed teams.
• Run structured customer rituals: kickoffs, delivery check-ins, exec reviews, and go-lives.
• Track milestones, dependencies, risks, and escalations and act early.

Stakeholder & Scope Management

• Act as the primary delivery owner for senior customer stakeholders (Director / VP / C-level).
• Manage expectations, push back on scope creep, and protect outcomes and trust.
• Ensure SLAs, timelines, and delivery commitments are met or exceeded.

Commercial Impact

• Own PoC success with a clear focus on conversion to production.
• Identify and unlock expansion and upsell opportunities through successful delivery.
• Feed delivery learnings back into Product, Engineering, and GTM.

Process & Scale

• Improve delivery processes, handoffs, and operating cadence as we scale.
• Create structure without bureaucracy, pragmatic, lightweight, effective.

Who You Are

• 4+ years’ experience owning complex B2B or enterprise delivery engagements.
• Proven track record leading implementations, PoCs, or delivery-heavy programs.
• Comfortable working directly with senior customer stakeholders (Director / VP / C-level).
• Strong judgment under ambiguity, able to make calls without perfect information.
• Experience coordinating engineering and technical teams without being a technical IC.
• Clear, structured communicator; calm under pressure.
• Strong ownership mindset , you take responsibility for outcomes, not tasks.
• Commercially aware and comfortable driving expansion post go-live.
• Startup or scale-up experience is a strong plus.

Why You Should Join

• Own delivery at one of Europe’s most ambitious enterprise AI companies.
• Work directly with founders and senior leadership with real ownership and visibility.
• Build systems that go live in regulated, real-world production environments.
• Direct impact on ARR growth, customer trust, and our path to Series A.
• Competitive compensation, equity participation, and meaningful career growth as we scale.

Location & eligibility

Based in Amsterdam, at least 3 days a week in the office. Work eligibility in the Netherlands required; we are not able to sponsor visas in the Netherlands yet.