Sr Deskside Support Engineer

Job highlights

• . Identify recurring issues,potential risks,and opportunities for process improvement,escalating them to management as required
• Minimum 5+ years of experience in deskside support,desktop support,or end-user IT support

{"title":"Position Summary","content":"

• We are seeking experienced Senior Deskside Support Engineers to provide technical support for end-user devices, office equipment, and IT infrastructure. The successful candidates will troubleshoot hardware and software issues, ensure compliance with ITIL processes, and deliver high-quality customer service. They will also guide junior engineers, support infrastructure projects, and contribute to continuous service improvement.

  "} {"title":"Key Responsibilities","content":"

  • Provide deskside and technical support for desktops, laptops, mobile devices, printers, AV equipment, and other peripherals.

  • Install, configure, maintain, and troubleshoot Microsoft Windows, Microsoft Office applications, and end-user devices.

  • Diagnose and resolve hardware, software, connectivity, and infrastructure-related issues.

  • Manage incidents, service requests, changes, and configuration records in accordance with ITIL processes and organisational policies.

  • Provide basic support for network and infrastructure technologies, including servers, storage, switches, routers, and cabling, with guidance from specialist teams.

  • Act as an escalation point for complex technical issues and provide guidance to junior engineers.

  • Support end-user technology rollouts, infrastructure projects, and other IT initiatives.

  • Identify recurring issues, potential risks, and opportunities for process improvement, escalating them to management as required.

  • Maintain accurate technical documentation and ensure timely resolution of issues in line with agreed SLAs.

  • Collaborate with regional and global IT teams in a multinational environment.

    "} {"title":"Required Skills & Qualifications","content":"

    • Diploma or equivalent professional qualification in Information Technology or a related discipline.

    • Minimum 5+ years of experience in deskside support, desktop support, or end-user IT support.

    • Strong knowledge of Microsoft Windows, Microsoft Office, PC hardware, mobile devices, and peripherals.

    • Working knowledge of ITIL principles, particularly incident, change, and configuration management.

    • Good understanding of network and infrastructure technologies, including servers, storage, switches, routers, and patching.

    • Ability to supervise and guide junior engineers and handle escalated technical issues.

    • Strong analytical, troubleshooting, and problem-solving skills.

    • Excellent customer service, communication, and interpersonal skills.

    • Proficiency in English and the relevant local language, both written and verbal.

    • Ability to prioritise tasks, work independently, and collaborate effectively within a team.

      "} {"title":"Preferred Experience","content":"

      • Experience working in a large-scale multinational organisation.

      • Familiarity with IT service management tools and SLA-driven support environments.

      • Experience supporting end-user computing and infrastructure projects.

        "} {"title":"Ideal Candidate","content":"

        • The ideal candidate is customer-focused, technically competent, and proactive in resolving IT issues. They should demonstrate strong ownership, effective communication, and the ability to guide junior engineers while maintaining high service standards in a structured ITIL-driven environment.

          "}

          • We are seeking experienced Senior Deskside Support Engineers to provide technical support for end-user devices, office equipment, and IT infrastructure. The successful candidates will troubleshoot hardware and software issues, ensure compliance with ITIL processes, and deliver high-quality customer service. They will also guide junior engineers, support infrastructure projects, and contribute to continuous service improvement.
          • Provide deskside and technical support for desktops, laptops, mobile devices, printers, AV equipment, and other peripherals.
          • Install, configure, maintain, and troubleshoot Microsoft Windows, Microsoft Office applications, and end-user devices.
          • Diagnose and resolve hardware, software, connectivity, and infrastructure-related issues.
          • Manage incidents, service requests, changes, and configuration records in accordance with ITIL processes and organisational policies.
          • Provide basic support for network and infrastructure technologies, including servers, storage, switches, routers, and cabling, with guidance from specialist teams.
          • Act as an escalation point for complex technical issues and provide guidance to junior engineers.
          • Support end-user technology rollouts, infrastructure projects, and other IT initiatives.
          • Identify recurring issues, potential risks, and opportunities for process improvement, escalating them to management as required.
          • Maintain accurate technical documentation and ensure timely resolution of issues in line with agreed SLAs.
          • Collaborate with regional and global IT teams in a multinational environment.
          • Diploma or equivalent professional qualification in Information Technology or a related discipline.
          • Minimum 5+ years of experience in deskside support, desktop support, or end-user IT support.
          • Strong knowledge of Microsoft Windows, Microsoft Office, PC hardware, mobile devices, and peripherals.
          • Working knowledge of ITIL principles, particularly incident, change, and configuration management.
          • Good understanding of network and infrastructure technologies, including servers, storage, switches, routers, and patching.
          • Ability to supervise and guide junior engineers and handle escalated technical issues.
          • Strong analytical, troubleshooting, and problem-solving skills.
          • Excellent customer service, communication, and interpersonal skills.
          • Proficiency in English and the relevant local language, both written and verbal.
          • Ability to prioritise tasks, work independently, and collaborate effectively within a team.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.