Sr Desktop Support Analyst

Sr Desktop Support Analyst

Location- Patalganga (Panvel)

Responsibilities

Handling IT-related activities in Unit-I and Unit-II

• Responsible for GxP-related IT activities.
• Adherence to effective IT SOPs and ensuring related activities are carried out accordingly.
• Maintenance and support for Chromeleon and non-Chromeleon applications and servers.
• Provide technical support to vendors during any new installation or troubleshooting.
• Implementation of desktop policies in GxP systems.
• Maintain and review IT assets.
• Preparation, review, and execution of qualification and validation documents.
• End-user support related to IT infrastructure and system hardware.
• Printing support.
• Support related to network LAN, Wi-Fi, switches, etc.
• Assisting with IT issues in QC and R&D labs.
• Coordinate with the corporate IT team for remote software and web applications.
• Coordinate with team members and troubleshoot IT-related problems.
• Anti-virus and patch management compliance.
• Monitoring and closure of IT tickets as per the SLA.
• Any other responsibility or assignment allocated by the Department Head.

Environment, Health and Safety (EHS) Responsibilities

• Follow all EHS guidelines and work instructions while carrying out assigned activities.
• 100% compliance with Personal Protective Equipment (PPE) usage.
• Adherence to Life-Saving Rules (LSR).
• Work according to competence and assigned tasks.
• Participate in training programs.
• Awareness of emergency preparedness plans and responding to emergencies.
• Report EHS incidents to the concerned officer, manager, or EHS representative.