Sr Desktop Support Technician

Clearance Level

Top Secret/SCI

Category

Technical Support Services

Location

Molesworth, United Kingdom

(Onsite Workplace)

Key Skills For Success

Active Directory Administration

IT Service Desk

Tier 1 Support (Inactive)

**REQ#:**RQ224468

**Public Trust:**None

**Requisition Type:**Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. You will be part of a dynamic team that is delivering a business-driven Enterprise Network to support BICES Global Enterprise Mission Support Services increasing performance, security, scalability, and stability while reducing costs and complexity resulting in increased supportability.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support for desktops, printers, and peripheral equipment
• Responsible for monitoring, opening, assigning, updating and closing tickets on up to 4 separate ticketing systems
• Diagnose and resolve hardware, software, OS, network connectivity, and application-related issues
• Install, configure, upgrade and maintain Windows workstations and related hardware in an enterprise environment
• Manage user accounts, password resets, group memberships and access via Active Directory
• Image, deploy, and configure workstations according to organizational standards
• Install and maintain approved software, security patches, drivers, and end-point applications
• Configure, troubleshoot, and maintain supported printers, scanners, conference-room equipment, monitors, VTC equipment, and other peripherals
• Collaborate with internal IT teams (Level 2 and 3) to resolve incidents and implement technology improvement
• Maintain accurate hardware inventory records and assist with asset lifecycle management.
• Provides technical support and training to end-users
• Maintains current knowledge of relevant technology as assigned

Required Qualifications:

• 3 years of experience required.
• Bachelor’s degree – may substitute additional years of experience.
• Must possess and maintain a TS/SCI Clearance.
• Must meet DoW 8140 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Requirements include possessing and maintaining active Security Plus CE certification and computing environment training certificate. Computing environment training must be completed within 2 weeks of being hired.
• Must have good teamworking and communication skills since this position entails coordinating with many different work centers.
• Must have good and professional customer relationship skills.
• Must have associate level of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment. This is a Desktop Support Maintenance position, part of a team of 8.
• Must have desktop support experience in installing/removing client software, diagnosing and troubleshooting computer workstations, and installing software patches
• Proven ability to balance, prioritize and organize multiple tasks
• Proven ability to resolve problems efficiently and effectively while recognizing customers' competence levels and approaching each level appropriately.
• The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment

Preferred Qualifications:

• Experience supporting multinational customers preferred.
• Experience operating in deployed environments preferred.
• ITIL Foundations v4 certification preferred.
• Ability to lift up to 50 pounds

Work Requirements

Years of Experience

3 + years of related experience

• may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $33.97 - $35.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans