Techstra Solutions

Role Overview
This role supports banking related campaigns and provides technical support to multiple groups based in various locations. &nbsp;The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high‑volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success.
Key Responsibilities
&nbsp;&nbsp;&nbsp;
<ul>
<li>Work closely with Alvaria vendor resources to perform system upgrades and enhancements.</li>
<li>Make recommendations to improve call statistics and operational performance.</li>
<li>Partner with&nbsp;teams to resolve production issues.</li>
<li>Utilize advanced SQL to support forecasting, modeling, and performance optimization.</li>
<li>Identify and communicate opportunities to improve service levels; recommend and drive solutions.</li>
<li>Support business continuity events and provide after-hours and weekend support for releases and production changes.</li>
<li>System Configuration &amp; Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.</li>
<li>Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.</li>
<li>Troubleshooting &amp; Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.</li>
<li>Integration &amp; Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.</li>
<li>Additional duties as assigned.</li>
</ul>
&nbsp;
Required Qualifications/
Skills
&nbsp;
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, or related field.</li>
<li>8+ years of experience with call center outbound dialer technologies.</li>
<li>Analytical &amp; Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.</li>
<li>Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.</li>
<li>Strong troubleshooting background in contact center technologies, including Verint and Alvaria.</li>
<li>Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.</li>
<li>Strong analytical and problem-solving skills, particularly in outbound dialer environments.</li>
<li>Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).</li>
<li>4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.</li>
<li>2+ years PostgreSQL and transact psql experience.</li>
<li>Experience with ServiceNow, Archer, and Postgres databases.</li>
<li>Experience with CyberArk preferred.</li>
<li>Strong communication skills with the ability to lead discussions and host meetings.</li>
<li>Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.</li>
<li>Working knowledge of Windo.s Server and Microsoft Internet Information Services.</li>
<li>Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.</li>
</ul>
Location:
&nbsp;
Pittsburgh, PA
About&nbsp;Techstra&nbsp;Solutions
&nbsp;
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: <a href="http://www.techstrasolutions.com" rel="nofollow noopener" target="_blank">www.techstrasolutions.com</a>

Sr. Dialer Technical System Administrator (Alveria/Noble)

Sr. Dialer Technical System Administrator (Alveria/Noble)

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