Sr Digital Ops Support

Job Summary

Develop, maintain, and modernize Java and Angular-based enterprise applications by transforming traditional Agile software development practices into an Agentic SDLC using Caterpillar-approved AI frameworks, development tools, and governance standards to accelerate solution delivery, improve software quality, and enhance engineering productivity.

Responsibilities

• Design, develop, implement, and maintain enterprise software applications using Agile and Agentic Software Development Lifecycle (SDLC) practices, leveraging Caterpillar-approved AI frameworks, tools, and engineering standards.

• Collaborate with business partners and stakeholders to capture requirements, refine user stories, and optimize business workflows through intelligent automation and AI-assisted solution design.

• Develop, enhance, and maintain application code using AI-assisted development tools, including generation, review, refactoring, documentation, and optimization of software components.

• Utilize agentic development frameworks and automated testing tools to accelerate test creation, validation, quality assurance, deployment, and ongoing application maintenance.

• Leverage AI agents throughout the SDLC to support requirements analysis, architecture design, code generation, testing, documentation, DevOps, and production support activities.

• Continuously identify opportunities to improve engineering productivity, software quality, and delivery velocity through the adoption of agentic development practices and intelligent automation.

• Assists clients with implementing new products, new releases and software upgrades. Responds to inquiries and requests from clients.

• Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.

• Diagnoses, troubleshoots and resolves common technical problems. Escalates as per procedures.

  Skill Descriptors

  Effective Communications

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Reviews others writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward, upward, and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

  Problem Solving

• Identifies and documents specific problems and resolution alternatives.

• Examines a specific problem and understands the perspective of each involved stakeholder.

• Develops alternative techniques for assessing accuracy and relevance of information.

• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

• Uses fact-finding techniques and diagnostic tools to identify problems.

  Customer Support Policies, Standards and Procedures

• Collaborates with other functions on establishing and documenting joint standards.

• Develops quality assurance and monitoring mechanisms.

• Advises on the development of customer support policies and practices.

• Implements cross-functional standards and procedures.

• Evaluates the impact of standards and policies across functional specialties.

• Analyzes existing and evolving procedures for their efficiency and effectiveness.

  Software Product Technical Knowledge

• Supports and participates in major installations and customizations.

• Has knowledge of all technical and infrastructure components of the software product.

• Maintains and disseminates information on customer platforms and experiences.

• Collects, documents and maintains product configuration requirements and instances.

• Provides recommendations and documentation to field support on technical and platform issues.

• Elaborates on alternative product configurations, platforms, and implementation options.

  Software Release Management

• Participates in the development and testing of back-out procedures and recovery strategies.

• Oversees all aspects of release management for the entire installed customer base.

• Develops and disseminates communications about new release training.

• Drafts communications about product release delays.

• Develops distribution dates based on development, testing (QA), validation, packaging activities.

• Conducts impact analysis for major releases or critical applications; assesses benefits and risks.

• Facilitates the distribution of release reports and correction packages to departments or clients.

  Software Reliability Management

• Explains the process and considerations for defining product reliability requirements.

• Describes tools for gathering reliability information on installed products.

• Identifies reliability activities and tasks for the product development and maintenance plans.

• Monitors and analyzes system failures and corrective actions.

• Works with reliability testing methods and tools.

  Performance Measurement and Tuning

• Monitors the performance of specific system components.

• Researches performance objectives and requirements for a component or application.

• Works with installed software tools for performance monitoring and reporting.

• Validates performance characteristics for specific technologies.

• Works with the performance measurements of hardware, software or network components.

  Technical Troubleshooting

• Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.

• Creates trouble reports for all issues found and reviews solutions for completeness and correctness.

• Directs the resolution of communications problems in multi-vendor environments.

• Resolves a variety of hardware, software, and communications malfunctions.

• Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.