Sr Director Technology Services

About Us

At Alford Media, we don’t just provide event technology, we create unforgettable experiences. In an industry where equipment and expertise are easy to find, what sets us apart is how we work—with heart, precision, and purpose. With decades of experience and an ever-evolving inventory of cutting-edge gear, we empower our team to make smart, timely decisions that consistently deliver extraordinary results.

Summary

The Sr Director Technology Services role holds enterprise-wide accountability for the strategy, delivery, and financial performance of technical product and service offerings. This role sets the multi-year technology strategy, directs the allocation of technology resources, and aligns technology investments with enterprise business objectives, partnering with executive leadership and peer business units. The Senior Director – Technical Services leader will lead a team of directors and managers who oversee key disciplines, is accountable for budgets and resource allocation, and drives transformational, cross-functional initiatives that improve operational efficiency and customer experience.

Essential Duties & Responsibilities

• Own the annual and multi-year capital expenditure (CapEx) planning process, directing investment in revenue-generating assets to maximize return, utilization, and long-term growth
• Lead the inventory processing team and its leaders, ensuring newly acquired assets are received, prepared, and released into usable inventory efficiently and to quality standards
• Lead and mentor Technology services team, fostering a culture of innovation and continuous improvement
• Develop and execute strategic audio/visual/computer technologies plan that focuses on reliability, scalability, and efficiency, aligning with the organization’s goals
• Drive simplification of practices and offerings in pursuit of efficiency and labor savings
• Collaborate with Growth and Design departments to ensure Delivery alignment with go to market strategies
• Lead technology transformation initiatives, modernizing legacy products/systems, adopting emerging technologies, and implementing solutions to enhance customer experience and streamline processes
• Create, implement and manage standards and practices to ensure the upmost quality in execution
• Manage the development of product and service roadmaps to ensure innovation, development and execution across all disciplines
• Formulate budget and capital investment priorities, ensuring cost-effective allocation of resources, and manage procurement processes
• Establish and govern standardized ROI evaluation criteria applied to all capital investment decisions and new asset purchases
• Develop, implement and manage pricing models for products and services
• Establish regular communication of new technology or process
• Develop, implement and maintain change management methodology to support transitions to new technology or processes
• Establish and govern the methodology for evaluating and approving equipment purchases, directing capital to the highest-return revenue-generating assets

Education & Experience

• Bachelor's or Associate’s degree in a related field (Master’s degree preferred)
• 10+ years industry experience with 7+ years in a leadership role
• Proven experience in strategic product planning and execution
• Strong knowledge of audio/visual technology and products
• Experience with budget management and resource allocation
• Excellent leadership, communication, and project management skills

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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