Sr Engineer - Captive Operations

Looking for an L2 Support Engineer to manage the operations 24x7x365, 8 hours shift, 6 days a week.

Requirement: Engineering graduate or MCA

Educational Qualification: B.E. / B.Tech. / MCA/ MSc (CS/IT)

More than 5 years of IT experience, out of which at least 3 years in dealing with Cyber Security systems and operations

Hands-on experience with basic troubleshooting, VPN, and NGFW

Exposure to monitoring tools and basic server/VM environments

Familiar with Firewall ,Load Balancer, WAF,API Security, Switches (KVM and Network), Forward Proxy ,HCI Severs ,VPN Solution, PAM and ticketing and monitoring tools.

Certifications (Any one of the following) :

CompTIA Security+/CEH/ECSA

CCNA Routing Switching/Security or equivalent.

ITIL v4 Foundation

CompTIA Network+

Primary Role Responsibilities: Handle daily operational tasks, first-line troubleshooting, and ensure

systems are running as expected.

Responsibilities:

• Ensure backup jobs (configurations, logs, rule sets) are completed successfully.
• Assist in asset inventory management and ensure tagging/labeling is up to date.
• Create and track tickets on ITSM (Service Requests, Incidents, etc.).
• Conduct routine health checks, log reviews, and apply standard SOPs.
• Escalate unresolved or complex issues to L3.
• Apply approved configuration changes and patch updates under L3 and SMEs guidance.
• Maintain daily operational reports and incident records.
• Coordinate with IOCL IT teams for basic integrations and service availability.
• Integrate PAM with directory services (LDAP/AD) and define privilege policies.
• Provide user support for VPN, proxy access, or authentication-related issues.
• Execute VA scans under defined schedules and report deviations.