Sr Engineer, IT

In this role, your primary focus will be to support Infrastructure Level 2 Operations with primary focus on Windows and Unix Server technologies and methodologies, which will have a heavy emphasis on automation and a hybrid cloud environment, while maintaining operational excellence in multiple world class Data Center environments.

Job Responsibility:

• Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems.
• Provide L2 support and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure KPIs, such as breach case target, MTTR and escalation target is met.
• Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required.
• Diagnose and solve OS/hardware errors ensuring high availability of MFG systems.
• Monitor server performance proactively and perform analysis of cases to prevent recurring issues.
• Enhance monitoring/alerting to reduce noise and recurrences.
• Develop processes and operation procedures related to server operations.
• Create and manage reports, visualizations, and dashboards related to windows/unix operations.
• Perform capacity planning and participate in Disaster Recovery drills.
• Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources.
• Build/maintain automation for system health checks and routine maintenance.
• Leverage Artificial Intelligence (AI) technologies to enhance business processes, including developing and implementing AI-driven solutions to improve efficiency, accuracy, and operating as a culture vanguard towards infusing AI into everyday work.

Requirement:

• Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
• Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualization technologies!
• Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift and Citrix
• Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage
• Knowledge in programming and scripting languages such as Java, PowerShell and Python is preferred!
• Effective oral and written communication skills
• Flexible to work on 12 hours shift.