Sr Engineer - IT Operations & Infrastructure

Purpose of Role:

Perform daily network operations, troubleshooting,configurationand implementation activities to support ODC/DC/Customer connectivity.

Key Responsibilities:

• Handle incidents and perform device health checks on Cisco switches (Catalyst, Nexus) and Fortinet firewalls (FortiGate).

• Implement configuration changes: port configurations, VLAN assignments,firewallpolicy deployments, IPSec VPNs, QoS, NAT policies.

• Providefirewallpolicy deployment VPN support (site-to-site/remote access).

• Monitor network and perform preventive maintenance; escalate as per L1 procedure.

• Backup configurations and coordinate change implementations with field operations.

• Work with service providers (ISP/MPLS carriers) for bandwidth provisioning, fault escalations, and WAN links.

• Maintain and update network documentation and runbooks.

Required Experience Skills:

• 2-4 years of experience with Cisco switching/routing, Fortinetfirewalladministration, and core TCP/IP networking.

• Familiar with configuration backup tools and L2/L3 troubleshooting (ping, traceroute, log analysis).

• Working knowledge of ISP coordination and MPLS/IP architectures.

Preferred Certifications Qualifications:

• CCNA (Cisco Certified Network Associate)

• Fortinet Network Security Associate

• ITIL Foundation

Competencies:

• Good communicationskills

• Collaborative approach

• Troubleshooting mindset

• Maintaining SLA commitments