Sr Engineer - IT Operations & Infrastructure

Server Engineer IT Operations Infrastructure

Purpose of Role:

Support daily operations of server, virtualization (VMware/KVM), storage (HPE SAN),backupand monitoring platforms to ensureoptimumavailability,performanceand security.

Key Responsibilities:

• Provision VMs (VMwareESXi/vSphere) and deploy new physical and virtual servers (Windows Server and Linux).

• Perform daily server health checks, patch implementation, preventive maintenance, and storage allocation (HPE SAN, MSA).

• Monitor backup jobs andvalidaterecoveryactionsas necessary.

• Maintain system documentation, update runbooks, and configuration records in ITSM tools.

• Support monitoring platforms likeZabbix;escalate and collaborate with Level 2/3 support as needed.

• Handle Tier 1/2 incidents, troubleshoot hardware/software faults, maintainSLA compliance.

• Coordinate with OEM (HPE) for hardware support and VMware for licensing/upgrades.

• Support implementation of changes and OS virtualization upgrades.

Required Experience Skills:

• 35 years in server infrastructure support, virtualization (VMware), HPE blade/SAN/storage systems; Windows Linux administration.

• Strong understanding of TCP/IP networking fundamentals, storage concepts (SAN/LUN).

• Experience with monitoring tools (Zabbix, Nagios) and backup solutions (Veeam,Commvaultor similar).

• Familiarity with patch management, serverhardeningand vulnerability remediation.

Preferred Certifications Qualifications:

• VMware VCP

• HPE DCAE or Infrastructure Certs

• Microsoft Certified: Windows Server

• Red Hat Certified Engineer/Administrator

• ITIL Foundation

Competencies:

• Excellent verbal written communication

• Ability to work in 24x7 shift model

• Strong problem-solving and analytical skills

• Teamwork cross-functional collaboration

Reporting Relationships:

Reports to IT Operations Manager; works with Network Engineers and Senior Engineers.