Sr. Engineer, NOC Services

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Position Summary

Kaseya is hiring Sr. Engineer, NOC Services with strong experience in Windows Server, Active Directory, server monitoring, patch management, Hyper-V/VMware, backup, and disaster recovery. The role focuses on infrastructure monitoring, alert triage, troubleshooting, incident resolution, and maintaining high availability across enterprise IT environments.

Key Responsibilities

• Perform server monitoring and troubleshooting for all Active Directory components and roles, including: DNS, DHCP, Remote Desktop Services (RDS), DFS Replication (DFSR), Active Directory Replication, Group Policy Objects (GPOs)
• Triage and resolve server performance monitoring alerts, including CPU, memory, disk, and service-level issues.
• Identify, analyze, and resolve disk space issues, including: Drive/disk capacity monitoring, Disk and storage resizing/expansion, Coordination with storage teams when required
• Manage Windows patching activities, including: Troubleshooting patch failures, Applying Cumulative Updates (CU) for Microsoft Exchange, Performing Windows Server version upgrades
• Plan and execute patching of virtual machines hosted in Hyper-V clustering environments, ensuring minimal service disruption.
• Monitor and troubleshoot backup jobs, ensuring backup success and data integrity.
• Actively participate in Disaster Recovery (DR) operations, including: Restoration activities, DR testing and drills, Validation and documentation of recovery procedures
• Provide hands-on troubleshooting and support for virtualization platforms, including: Hyper-V / Hypervisor environments, VMware infrastructure
• Manage and troubleshoot antivirus and security applications, addressing alerts, policy issues, and performance impact.
• Apply basic networking knowledge to troubleshoot infrastructure issues, including: IP addressing, DNS resolution, and routing basics; Network connectivity and firewall-related coordination
• Document incidents, resolutions, and standard operating procedures (SOPs).

Required Qualifications

• Strong experience in Windows Server administration and Active Directory services
• Hands-on expertise in server monitoring and alert triage
• Solid knowledge of disk/storage management in Windows environments
• In-depth understanding of Windows patch management and Exchange CU updates
• Experience with Hyper-V clustering and virtual machine management
• Practical experience in backup solutions and disaster recovery
• Working knowledge of virtualization platforms (Hyper-V / VMware)
• Experience supporting AV and endpoint security tools
• Basic but solid understanding of networking concepts
• Strong troubleshooting, analytical, and communication skills

Preferred Qualifications

• Certifications such as MCSE, MCSA, VMware, Azure, or equivalent
• Experience in enterprise or managed services environments
• Exposure to ITIL processes (Incident, Problem, Change Management)

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.