Sr ENGINEER - ServiceNow

Job Role/Job Description (Please fill in the exact role expected out of the candidate)

What roles and responsibilities will be performed by the selected candidate

Lead data migration activities from BMC Helix CMDB to ServiceNow CMDB.

Perform data mapping, normalization, and reconciliation across source and target systems.

Design and enforce CI class models, relationships, and dependency mappings aligned with ServiceNow CMDB best practices.

Execute data quality checks, de-duplication, and remediation strategies.

Ensure accurate population of configuration items (CIs), relationships, and attributes.

Configure and manage MID Servers to support on-prem and hybrid integrations.

Implement Import Sets and Transform Maps for data migration and ongoing integrations.

Design and implement integrations using REST/SOAP APIs, Scripted REST APIs, and webhooks.

Work with integration platforms such as MuleSoft, Jitterbit, or equivalent.

Implement and manage authentication mechanisms including OAuth 2.0, Basic Auth, and token-based authentication.

Integrate ServiceNow with Active Directory, monitoring tools, identity systems, and remaining BMC Helix components as needed.

Ensure reliability, security, and performance of all integrations.

What is the expectation from the candidates current role/profile

We are seeking an experienced ServiceNow Senior Developer to lead and execute the technical migration from BMC Helix to ServiceNow, with 5-7 years of experience in ServiceNow CMDB

Act as a technical authority for ServiceNow architecture and development standards.

Ensure adherence to ServiceNow best practices, upgrade safety, and performance optimization.

Provide guidance and technical mentorship to developers and administrators.

Support testing, defect resolution, and deployment activities across environments.

Deep understanding of the ServiceNow data model, especially CMDB, Incident, Change, Request, and Asset tables.

Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs.

Hands-on experience configuring MID Servers and managing integrations.

Proven ability to rebuild or modernize workflows from legacy ITSM platforms.

Expertise in data mapping, normalization, reconciliation, and relationship modeling.

Strong understanding of BMC Helix CMDB structure and how it differs from ServiceNow CMDB.

Experience handling large-scale data migrations with high data quality standards.

Solid understanding of ITSM and ITIL processes and their implementation in ServiceNow.

Experience with Service Catalog, Request Management, and Knowledge Management.

Ability to bridge business needs with technical execution.

Strong experience with REST/SOAP APIs and enterprise integrations.

Knowledge of authentication and security best practices.

Experience integrating ServiceNow with enterprise systems and monitoring tools.

Nice to Have:

ServiceNow certifications (CSA, CIS ITSM, CIS CMDB, or Architect-level certifications).

Experience in large-scale platform migrations or transformations.

Exposure to Discovery, Service Mapping, or CSDM.

Why This Role Is Critical:

Owns the core migration logic, scripting, and platform configuration.

Ensures clean, accurate, and reliable CMDB and ITSM data.

Bridges business requirements and technical implementation.

Maintains integration continuity during and after migration.

What is the Risk of not filling this role

Not filling this role risks data corruption, poor CMDB integrity, and broken workflows during migration, leading to operational instability. It also increases the likelihood of failed integrations, delayed implementation, and long-term technical debt on the ServiceNow platform.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.