Sr Engineer- Technical Operations

Key Responsibilities

Application Support

• Provide day-to-day operational support for specialised high-volume / high-value applications.
• Diagnose and resolve technical faults within agreed service levels.
• Support and enable application upgrades and releases.

Process Discipline

• Apply structured incident, problem, and change management practices.
• Participate in User Acceptance Testing activities.
• Work within the SDLC, coordinating with development and release teams.

Customer Stakeholder Engagement

• Maintain customer satisfaction through clear, timely communication.
• Liaise with suppliers and employees at all levels of the organisation.
• Operate effectively on client sites where required.

Required Skills

Technical - Essential

• Strong working knowledge of Unix or Linux server platforms.
• Understanding of the Software Development Lifecycle (SDLC).
• Experience applying disciplined IT incident, problem, and change management.
• Previous experience in User Acceptance Testing.

Technical - Desirable

• Industry experience in Telco or CRM/marketing environments.

Professional / Behavioural - Essential

• Excellent customer service focus and orientation.
• Ability to deal effectively with suppliers and employees at all levels.
• Proactive with a strong work ethic.
• Proven ability to work on own initiative and prioritise workload effectively.
• Effective team working skills with a can-do attitude.
• Excellent English communication skills, both verbal and written.
• Ability to manage conflict effectively, internally and externally.
• Ability to work in a fast-paced environment.
• Logical approach and strong problem-solving ability.
• Comfortable working with ambiguity and still delivering results.

Qualifications

• Relevant tertiary qualification in Information Technology or Computer Science.
• Minimum 1 year of Development Operations Support experience, ideally including client-site exposure.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.