Sr. Engineer - Wintel & Virtualization (WV1)

":" Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | (Operating) System Administration|Windows Server Administration | 1 - Aware
Primary -> Technology | Operating System | Knowledge on performance management for OS | 1 - Aware
Secondary -> Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS | 1 - Aware

Delivery Skills:

1. Proactive monitoring: Initiate Windows, VMWare, HyperV administration, monitoring, based on SOPs fix the possible issues, Record the findings and analysis in to the ticket
2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support
4. Process Compliance:

• Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
• Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer
• Followthrough andexecute the various Escalation Matrix (Vendor,Internal and Customer defined)
• Ensure tickets are closed post user/customer communication" , "endtDate":null , "qualification":null , "companyId":15429 , "

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.