Sr. Event Service Manager

Description:

Welcome to Devil's Thumb Ranch Resort & Spa, where career development meets unparalleled natural beauty. Situated on 6,500 acres of untouched wilderness at the foot of the Colorado Rocky Mountains, our property offers not just a job, but a transformative experience. From hosting upscale weddings to orchestrating sophisticated corporate events and intimate private gatherings, we are a one-stop-shop for unforgettable experiences. Join our team and embark on a journey where your career aspirations are nurtured amidst the splendor of nature, ensuring that every day is an opportunity to grow and thrive in the world of hospitality.

Principle Purpose of Job

The Senior Manager of Meetings and Special Events supports Devil’s Thumb Ranch’s mission by curating and executing innovative, high-impact programs and events that elevate the guest experience, strengthen brand identity, and drive revenue. This role serves as a consistent, professional point of contact for all special events—including corporate groups, weddings, and social gatherings—while also overseeing Ranch-wide programming such as holidays, branded retreats, and signature experiences designed to increase occupancy and guest engagement. The position provides strategic leadership in event planning and execution, fosters cross-departmental collaboration, develops a high-performing team, and ensures alignment with DTR’s overall brand and marketing objectives.

Essential Duties and Responsibilities:

• Manage and coordinate complex weddings, corporate functions, and social events, including sales, planning, negotiations, and execution.
• Serve as the main point of contact for clients and planners.
• Maintain up-to-date knowledge of all DTR products, pricing, and event strategies.
• Develop and distribute event documentation such as group resumes, BEOs, and room diagrams, assist with activities bookings for groups.
• Partner with accounting to prepare final invoices within 7 business days and ensure all balances are paid within 30 days.
• Experience in coordinating high profile weddings, ensuring seamless execution while managing the elevated expectations and discretion these events require.
• Lead Ranch-wide programming including holidays, branded retreats, wellness events, and special F&B programming to support both guest engagement and occupancy goals.
• Coordinate vendor relations, scheduling, and on-site execution of events.
• Organize planning sessions with stakeholders and provide post-event analysis and recommendations.
• Train, mentor, and manage Event Services staff, promoting a productive and professional work environment.
• Collaborate with Marketing, Sales, Culinary, and Operations teams to ensure alignment and maximize event impact.
• Maintain positive relationships with all internal departments and implement process improvements to enhance client satisfaction.

Requirements:

Requirements:

• Bachelor’s degree required; CMP certification preferred.
• Minimum 4 years of hospitality event planning/management experience, preferably in a resort environment.
• Proven experience managing, training, and developing staff.
• Strong organizational, written, and verbal communication skills.
• High level of professionalism and ability to manage client relationships and internal teams.
• Superior attention to detail, adaptability, and strong multi-tasking skills.
• Outgoing, personable, and approachable demeanor.
• Proficiency in Microsoft Office Suite; experience with Resort Suite or similar event management software preferred.
• Ability to handle conflict resolution effectively and diplomatically.
• Valid driver’s license required.
• Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.?

Benefits and Perks:

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable furnished housing, if working a minimum of 35 hours/week or more.
• Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually-if FT, Year-Round employment status.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.?