Sr. Exe Escalation Management (Email Process)| Gurgaon

We're #urgentHiring | Executive Principal Nodal Officer (Credit Cards)
Location: DLF Cyber City, Gurgaon
Gender: Female candidates only
Designation: Executive OR sr. Executive
Shift: Day Shift Only
Notice Period: Immediate to 30 Days
Interview Mode: Face-to-Face Only
Cab Facility: Not Available

We are looking for candidates with hands-on experience in handling Principal Nodal Officer (PNO) escalations within the Credit Cards domain.

Key Responsibilities:
Handle Principal Nodal Officer customer escalations through calls and emails
Coordinate with internal stakeholders for end-to-end resolution
Ensure timely resolution while adhering to SOPs and compliance guidelines
Deliver exceptional customer experience and support customer retention
Maintain quality, productivity, and TAT targets

Eligibility:
Experience in Principal Nodal Officer (PNO) / Customer Escalation Desk Credit Cards is mandatory
Graduate in any discipline
Excellent verbal and written communication skills
Strong problem-solving and stakeholder management skills