Sr. Executive

Job highlights

• 1-4 years experience in CRM/BPO industry with expertise in data analysis and reporting tools
• Manage daily operations, develop customer satisfaction strategies, analyze market trends, and ensure compliance

We are looking for a highly skilled and experienced professional to join our team as a Sr. Executive in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 1-4 years of experience.

Roles and Responsibility

• Manage and oversee daily operations to ensure efficient workflow and productivity.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to achieve business objectives and goals.
• Analyze market trends and competitor activity to identify opportunities and threats.
• Build and maintain strong relationships with clients and stakeholders.
• Identify and mitigate risks to ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in a similar role with a strong understanding of CRM/IT Enabled Services/BPO industry.
• Excellent communication and interpersonal skills are required for effective teamwork and client interaction.
• Strong problem-solving and analytical skills are needed to resolve complex issues.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail is essential for accuracy and quality in work.
• Experience with data analysis and reporting tools to inform business decisions.