Sr Executive - Customer Service and Ops

Roles Responsibilities:

• Shipping line coordination (placing booking, VGM, SI filing, form 13, BL release, any other related activity)
• Ensure VGM and shipping instruction is filled within the stipulated time given by the shipping line.
• Once vessel has sailed, ensure BL is released and sent to shipper within 2 working days.
• Internal coordination
• Coordination with transport ops team
• Coordination with CHA team
• Coordination with accounts
• Raising fund request and booking all vendor invoices
• Submit client billing basis instruction received from sales/ops
• Client coordination
• Daily updates
• BL approvals
• Payment follow-up after execution
• Documentation
• Preparing BL drafts
• Verifying Invoice, packing list, BLs, any other related document with the shipping data
• ERP
• Open Job no. in ERP system.
• Maintain/Upload all job related data on ERP (invoice, packing list, SI, BL, billing, any other document pertaining to the job)
• Fund request to accounts for all vendor/client related invoices in a given job
• Updating correct credit period for clients/vendors
• Closing the job in ERP
• Prepare DSR and share internally

Required Skills

Shipping Rules Communication skill Computer skills Import-export operations Import-Export Policy and Procedures Excel Customer focus

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