Global Indian International School (GIIS)
Sr, Executive, Customer Support
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
27 August 2026
What they need
Position: Senior Executive Customer Support OWIS India
Location : Sector 62, Noida, Uttar Pradesh
Experience: 3-5 years
Qualification: Graduate
Key Responsibilities
- Handle Inbound and Outbound admission enquiries and counsel prospective parents.
- Explain IB curriculum, school offerings, USPs & admission process effectively.
- Qualify leads, conduct timely follow-ups & drive walk-in conversions from enquiry to admission.
- Maintain accurate lead and interaction records in HubSpot.
- Coordinate with campus admissions teams for seamless lead handover and closure.
- Achieve defined KPIs related to response time, counselling quality, and conversion.
Eligibility Criteria
- 3+ years of relevant experience in admissions counselling, education sales, EdTech, or international school admissions.
- Strong understanding of the IB Curriculum is mandatory.
- Excellent verbal and written communication skills.
- Strong counselling, objection-handling & relationship-building skills.
- CRM experience, preferably HubSpot, will be an added advantage.
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