Sr. Executive - Network Administrator

Roles and Responsibilities:

• Handling and addressing user requests related to IT equipment / Firewalls, N/ws (Desktop/Laptop and other peripherals).
• Resolving issues through calls, emails, or remote support.
• Preparing asset reports and emails.
• Maintaining the company security system.
• Liaising with vendors and other IT personnel for problem resolution.
• Monitoring, acknowledging, and troubleshooting server and service alerts received on monitoring platforms.
• Ensuring maximum uptime and availability of the service by resolving issues.
• Acting as the first point of contact to resolve or respond to any queries or issues related to hardware, software, and basic networking faced by other departments.
• Providing quick resolution or escalating issues to the supervisor in a timely manner for any unresolved issues.
• Taking ownership of reported issues and ensuring they are resolved.
• Helping create technical documentation.

Additional Qualification and Skills:

• Knowledge of Desktop Operating Systems (Windows 10, iOS, Ubuntu, Linux, etc.).
• Knowledge of Server Operating Systems (Windows Server 2012, CentOS, Ubuntu, Cloud Backup Management, etc.), firewall, and switch router.
• Familiarity with computer hardware parts.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• Knowledge of network security practices and anti-virus programs.
• Completed computer hardware/network courses from certified institutes.
• Ability to balance multiple priorities.

CCNA/CCNP certification is the plus point