Sr. Executive Operations - US/Canada Voice Process

About Company

We are a Silicon Valley based company focused on case acquisition for lawyers. Specifically, we focus on mass tort case acquisition, leveraging AI to improve case acquisition. We have a team of senior product, marketing, and engineering leaders from Silicon Valley, India, and Romania with proven experience in launching successful products. We provide a fast-paced environment, work on many exciting problem areas, opportunities to learn and grow, and excellent pay based on performance.

Roles and Responsibilities

• Performance-oriented candidates with a minimum of 2 years of work experience in a US/Canada sales/cross-selling/lead generation process in an International BPO
• Responsible for effectively handling customer queries and providing exceptional customer service
• Maintaining consistent productivity and consistently achieving assigned sales targets
• Ability to handle clients professionally during all interactions
• Meet call quality requirements according to call monitoring guidelines Effective presenter, negotiator, collaborator, and deal closer
• Creating and monitoring sales pipeline and achieving assigned goals and targets
• Motivation for sales, sales planning, implementation, and rapport building
• Establish, develop, and maintain positive business and customer relationships.

Required Skillset

• At least 2 years of US/Canada Sales/Lead Generation (Voice) experience
• Excellent people and interpersonal skills
• Working experience in a call center handling outbound sales operations
• Both graduates and undergraduates can apply
• Tech-savvy with a good understanding of/ability to learn new technologies
• Find creative solutions to effectively address customer concerns
• Probing skills, as relevant to the issue and level of the caller
• Find opportunities and suggest process improvements
• Ability to empathize and work with customers in real-time to resolve issues.

PERKS & BENEFITS:

Monthly Incentive

5 days a week (US shifts)

Saturday & Sunday fixed off

Free Cab Facilities for pick-up and drop

Free Meals & Refreshments.