Sr. Executive/Assistant Manager-Customer Service

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description:

• Scrutiny of Import documents as per Custom Compliance
• Checked the Pre-alert documents from Import & PGA agency compliance prospective for smooth custom clearance.
• Once the pre-alert document recd from customer contains invoice /AWB/BL checked and any discrepancies found same to be inform to Clients
• Share the documents and forward to respective department for checklist preparation /filing BOE with customs and do follow up.
• Arrange to put up the necessary documents to customs for clearance process and ensure the clearance as per KPI set.
• Once BOE assessment completed, Coordinate and Informed to Customer and plan for clearance /dispatch and coordinate with Transport department.
• Follow up for PCD Documents and arrange to send the same to client within KPI set by Customer.
• Maintain Daily Status Report and share with client on daily basis.
• Escalate the issues/delays timely within BDP and with Client as and when required to ensure meet KPI.
• Used machinery clearance. MRP Labelling, DYCC testing related knowledge
• Timely and prompt communication with Clients
• Preparation of Clients KPI reports & SQM, HBR & Annual BPR (Business Performance Review).

Job Requirements

Experience And Qualifications

• 4–5 years of experience in Customs Clerance
• Diploma in Supply Chain or Logistics will be an added advantage.
• Proficient in Microsoft Excel