Sr. Field Service Engineer (NCR)

The Role

As a Senior Field Service Engineer, you will be the technical backbone of our client relationships — installing, maintaining, and troubleshooting IVD analyzers on-site, while also mentoring junior engineers and helping raise the technical standards of the team. This role suits a hands-on, client-facing engineer who takes ownership of equipment uptime and enjoys solving complex technical problems in the field.

Key Responsibilities

• Install, calibrate, and commission IVD analyzers (chemistry, hematology, immunoassay, and related platforms) at client laboratories.
• Perform scheduled preventive maintenance and respond to corrective/emergency service calls within agreed turnaround times.
• Diagnose and resolve mechanical, electronic, and software issues on diagnostic equipment.
• Train and guide client-side laboratory staff on proper equipment operation and basic troubleshooting.
• Maintain accurate service records, calibration logs, and parts/inventory documentation.
• Coordinate with the Technical Operations team, product specialists, and Supply Chain on parts availability and escalations.
• Mentor and support the technical development of junior Field Service Engineers.
• Ensure all service activities comply with safety, quality, and regulatory standards.
• Provide timely feedback to clients and management on recurring equipment issues or improvement opportunities.

Qualifications

• Bachelor's degree in Biomedical Engineering, Medical Technology, Electronics/Electronics & Communications Engineering, or a related field.
• At least 3–5 years of experience servicing IVD or medical/laboratory diagnostic equipment.
• Solid troubleshooting skills across electronics, mechanical systems, and diagnostic software.
• Willing to travel regularly to client sites within the assigned service area.
• Valid driver's license preferred.
• Strong client-facing communication skills and a professional, service-oriented attitude.
• Able to work under pressure and manage urgent service calls with sound judgment.
• Demonstrated ability — or clear potential — to mentor and guide junior technical staff.

What We Offer

• Competitive compensation package
• Government-mandated benefits, Group Life Insurance and HMO coverage
• Opportunities for technical training and career growth within a growing IVD company
• A collaborative, supportive Technical Operations team