Sr. Field Service Technician

Experienced Sr. Field Service Technician

Position Summary

Mettler Toledo is seeking an experienced Senior Field Service Technician to support the installation, troubleshooting, calibration, repair, and maintenance of weighing systems and related equipment.

This role is suited for a highly capable technician with advanced electrical, electronic, mechanical, instrumentation, and industrial networking experience. The successful candidate will work independently at customer locations, resolve complex technical issues, and serve as a trusted technical resource for customers, technicians, and internal teams.

Key Responsibilities

• Diagnoses, troubleshoot, repair, and maintain complex electrical, electronic, mechanical, and instrumentation systems.
• Install, configure, calibrate, and validate weighing equipment and related systems.
• Troubleshoot communication, connectivity, and industrial network issues.
• Support the integration of weighing equipment with customer control systems, networks, and production environments.
• Interpret electrical schematics, wiring diagrams, technical manuals, equipment drawings, and service documentation.
• Use meters, test equipment, software tools, and diagnostic procedures to identify root causes and implement effective solutions.
• Perform preventive maintenance, inspections, calibrations, and equipment evaluations.
• Provide technical recommendations to customers based on equipment condition, operational requirements, and long-term reliability.
• Accurately document service activities, test results, findings, parts usage, and customer recommendations.
• Communicate technical information clearly and professionally to customers, operations teams, management, and other stakeholders.
• Manage multiple service priorities while maintaining high standards for safety, quality, responsiveness, and customer satisfaction.
• Work independently in customer facilities while exercising sound judgment and decision-making.
• Provide field support, coaching, and technical guidance to less experienced technicians.
• Assist with complex installations, escalated troubleshooting, and special projects as needed.
• Maintain current knowledge of Mettler Toledo products, service procedures, software, and evolving industry technologies.

Required Qualifications

• Significant experience in field service, industrial electronics, instrumentation, automation, mechanical systems, or related technical discipline.
• Advanced electrical, electronic, mechanical, and electro-mechanical troubleshooting skills.
• Demonstrated ability to diagnose complex problems and identify root causes.
• Experience with industrial networks, communications, equipment connectivity, or system integration.
• Ability to read and interpret schematics, wiring diagrams, manuals, and technical documentation.
• Strong understanding of calibration, measurement, preventive maintenance, and equipment reliability.
• Proven ability to work independently and manage a field-based schedule.
• Excellent customer service, communication, and technical documentation skills.
• Demonstrated ability to prioritize work, manage multiple service calls, and meet customer commitments.
• Valid driver’s license and willingness to travel throughout the assigned territory.
• Ability to safely lift, move, and work with equipment and test weights as required.
• Commitment to following all company, customer, regulatory, and safety requirements.

Preferred Qualifications

• Experience with weighing systems, process measurement equipment, or material handling systems.
• Experience with PLCs, HMIs, Ethernet-based communications, serial communications, or other industrial communication protocols.
• Experience troubleshooting equipment connected to customer networks.
• Knowledge of calibration standards, quality systems, and regulatory requirements.
• Experience with equipment installations, system startups, commissioning, or customer training.
• Technical degree, certification, military training, or equivalent technical experience.
• CDL or other applicable commercial driving credentials.
• Experience mentoring technicians or serving as a technical lead.

What We Offer

• Opportunities for continued technical growth and career advancement.
• Training on Mettler Toledo products, systems, software, and service procedures.
• A supportive field and technical leadership team.
• Exposure to a diverse range of industrial customers, applications, and technologies.
• The opportunity to serve as a technical resource and mentor within the service organization.
• A role where your experience directly contributes to equipment reliability, customer success, and business growth.

Ideal Candidate

The ideal candidate is a confident, resourceful, and highly accountable technician who can independently resolve complex technical problems in demanding customer environments. This individual combines strong hands-on expertise with sound judgment, professionalism, and excellent communication skills.

The successful candidate will be comfortable working with both physical equipment and digital systems, capable of adapting to new technologies, and committed to delivering reliable solutions that exceed customer expectations.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy

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. If you’d like more information about your EEO rights as an applicant under the law, please click here

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