Sr Five9 Engineer

Job Title: Sr. Five9 Engineer

Location: Remote within Mexico (other locations will be ignored)

Type: Full time

Compensation: $70,000 MXN / month. (Before taxes)

Value2Biz is committed to delivering seamless customer engagement solutions through cutting-edge technology and innovation. We’re seeking a highly skilled Senior Five9 Engineer with extensive experience implementing and supporting complex contact center workflows, IVRs, and scripting for multi-site deployments.

Key Responsibilities:

• Design, implement, and optimize large-scale Five9 workflows, including custom IVRs and scripts tailored to unique business requirements.
• Lead the technical deployment of multi-contact center systems, ensuring high performance, scalability, and reliability.
• Collaborate closely with cross-functional teams (Operations, IT, Customer Support) to identify and address business needs.
• Maintain compliance with E911 regulations while implementing solutions for emergency response systems.
• Diagnose and resolve technical issues related to Five9 platform performance or configuration.
• Provide mentorship and training to junior engineers, sharing best practices and advanced troubleshooting techniques.

Requirements:

• 3+ years of experience working with Five9, including configuring workflows, IVRs, and custom scripts.
• Proven track record of successful implementations for multi-contact center deployments .
• Strong knowledge of E911 emergency response systems . Experience working with RedSky would be a plus
• Hands-on experience with system integrations (e.g., CRM platforms, third-party APIs).
• Exceptional problem-solving skills and ability to manage multiple projects simultaneously.
• Excellent communication skills to work effectively across diverse teams and stakeholders.

Preferred Skills:

• Experience with cloud environments and infrastructure design.
• Familiarity with VoIP, SIP protocols, and telecommunications systems.
• Certification in Five9 technologies or equivalent.
• Medical/hospital.
• CRM/Epic Experience.
• Verint/WVM/WFO experience.
• IVA experience.
• Outbound dialing experience