Sr Full Stack Engineer

About R Systems:

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.

We Are Great Place to Work ® Certified™ in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]!

We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Company Link : R Systems | Digital Product Engineering

About the Role

You will join a small, dedicated team supporting and evolving a commercial AI chatbot platform for a US pharmaceutical client. The platform is live, serving a field sales organization, and built on Python FastAPI, React, and multi-agent LLM orchestration running on Azure Container Apps. The work is a mix of production support, feature engineering, and platform operations. You will own delivery end to end within the client's existing Azure DevOps environment.

Responsibilities:

Application engineering (primary)

• Maintain and extend the FastAPI backend and React/TypeScript frontend

• Develop and support multi-agent workflows: intent routing, product Q&A;, field scheduling, and analytics

• Maintain compliance controls, policy enforcement, and audit logging

• Support integrations with Microsoft Graph/Outlook, Veeva/Salesforce (OBO flows), and Microsoft Fabric

• Manage the Markdown-based knowledge retrieval pipeline

• Investigate and resolve production incidents from Sev 1 through Sev 4 within agreed SLAs

• Deliver features from requirement through peer-reviewed PR, test, and release

Platform operations (secondary, as needed)

• Operate Azure Container Apps across Dev, QA, and Production: deployments, revision management, rollback

• Maintain Azure DevOps YAML pipelines and Bicep infrastructure definitions

• Manage Key Vault, Managed Identity, and secrets governance

• Configure and maintain Application Insights, Log Analytics, and Azure Monitor alerting

Require Skills:

• 8+ years in software engineering with Python and TypeScript/React as primary skills

• Production experience building or operating agentic or LLM-based systems

• Working knowledge of Azure Container Apps, Key Vault, Managed Identity, and Azure DevOps pipelines

• Familiarity with Microsoft Entra ID and MSAL authentication flows

• Comfortable operating in a regulated environment with change governance and PR-gated deployments

• Azure certification: Developer Associate, Solutions Architect Expert, or DevOps Engineer Expert

• Experience with Anthropic Claude API or comparable LLM APIs

• Familiarity with Veeva CRM, Salesforce Apex, or Microsoft Graph integrations

• Prior work in pharma, life sciences, or commercial operations platform

Why Join R Systems?

• Frequent Internal Hackathons : Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations : Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure : Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.