Sr. Global Key Account Manager

Arvato is seeking a Senior Global Key Account Manager to nurture our high-end clientele to ensure all business processes across multiple lines are processed and addressed within established service levels; oversee the day-to-day business and support appropriate team for execution; participate and administration of special projects with client and internal organization; follow established (ISO) processes; manage inquiries, issues and improvements for supported programs and areas of focus; work with clients and Arvato owned tools and websites; answer customer inquiries about order status scenarios and troubleshooting technical issues.

YOUR TASKS

• Identify emerging issues and trending problems for solution and drive solution to resolution.
• Keep abreast of program changes and informational updates and be responsible for updating team members on all changes.
• Monitor status and volumes for all business lines to ensure all service levels are met as established by the company and client.
• Manage the implementation of change requests to run business as area of focus.
• Responsible for coordination of new projects or change requests.
• Coordinates with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements developed by other teams.
• Comply with company set procedures; supports account’s specific programs.
• Responsible for developing and streamlining procedures across areas of focus
• Responsible for execution of all client reporting and invoicing, with assistance from reporting contacts as needed.
• Monitor and follow-up with clients as needed on payments.
• Manage P&L of businesses including financial reviews, cost management, budgeting and forecasting.
• Lead a local team of 9-12 team members.

YOUR PROFILE

• Bachelor’s degree or higher
• At least 5 years managerial experience within account or service delivery teams
• At least 5 years experience in Warehousing, Distribution or 3PL environment
• At least 5 years managing teams
• Open to travel globally (20%)

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.