Sr Implementation Specialist - ServiceNow

• Collaborate with cross-functional teams to design and implement ServiceNow solutions that meet business requirements.
• Provide technical leadership and guidance on ServiceNow best practices and implementation methodologies.
• Develop and maintain detailed documentation of ServiceNow implementations, including configuration guides and user training materials.
• Troubleshoot and resolve complex ServiceNow implementation issues, ensuring minimal downtime and optimal system performance.
• Work closely with stakeholders to identify business needs and develop solutions using ServiceNow modules such as ITSM, HRSD, CMDB, etc.
• Conduct workshops and training sessions for end-users on ServiceNow functionality and usage.

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