Sr. Implementations Specialist

Nuvollo is a full-service IT and cloud services provider with over 30 years of experience helping businesses across North America manage, secure, and optimize their technology. Offering managed IT services, cybersecurity, cloud solutions, and strategic IT consulting, Nuvollo takes a proactive, people-first approach focused on reliable support, strong client relationships, and helping businesses grow through technology.

The Role

The Sr. Implementation Specialist leads complex IT implementation, migration, and infrastructure projects for managed services clients. This role combines project leadership and client consulting, requiring expertise across Microsoft 365, Azure, networking, cybersecurity, and cloud infrastructure.

The role also involves mentoring technical teams, maintaining comprehensive documentation, and driving continuous improvement in technical standards and best practices.

This is a full-time, permanent position with a hybrid work arrangement, requiring you to work from the Toronto office three days a week.

Key Responsibilities

• Technical Assessments: Evaluate Microsoft 365 environments, networks, security, and overall IT infrastructure. Identify risks and develop remediation recommendations and implementation plans.
• Migrations & Implementations: Lead Microsoft 365, cloud, data center, application, and data migrations, as well as infrastructure upgrades and technology deployments.
• Project Leadership: Own technical project delivery, including timelines, milestones, risks, client communication, testing, and successful implementation.
• Managed Services Delivery: Lead new client onboarding, deploy monitoring, security, backup, and management tools, and implement new services for existing clients.
• Technical Escalations: Serve as a senior escalation point for complex issues involving Microsoft 365, Azure, servers, networking, virtualization, identity management, and cybersecurity.
• Documentation: Maintain technical documentation, network diagrams, implementation records, and standard operating procedures.
• Team Development: Mentor help desk technicians and team leads, contribute to technical standards, and pursue ongoing professional development.
• On-Call Support: Participate in an on-call rotation for critical incidents and after-hours support.

Qualifications & Experience

• Previous experience working in an MSP environment is required.
• Proven experience leading IT implementations, migrations, and infrastructure projects similar to those outlined in this role.
• Hands-on experience with Microsoft 365, Azure, Microsoft Entra ID, and cloud solutions.
• Strong knowledge of networking, servers, virtualization, cybersecurity, and backup solutions.
• Excellent communication, problem-solving, and project management skills.
• Ability to work independently and collaborate effectively with clients and internal teams.
• Willingness to participate in an on-call rotation.
• Fluency in both English and French is an asset.