Sr. Inside Sales Support Representative with German language

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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

We are looking for Inside Sales Support Representative for GAT to support our SMB sales team in Germany and Austria in their day-to-day agenda and back-office tasks.

This person will support GAT region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 20%) and external customers / Lenovo Business Partners (20%).

Your Responsibilities Will Include

• Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
• Onboarding of new tasks tools to help to increase sales facing time
• Define efficiencies in our processes and tools and implement them
• Contract management (creation, validation, maintenance, etc.)
• Interlock with functional teams (pricing team, logistics, CF, COR team)
• Interlock with finance regarding approvals and credit note creation for returned goods
• Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
• Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics services related questions.

What You'll Bring

• Minimum 3 year working experience in similar position a
• Fluent English and German (spoken and written) is a must
• Ability to work with various software packages (MS Office) – Advanced
• Experience with Sales processes and back office administration- nice to have

Soft Skills

• Good communication skills
• Customer facing skills (both by phone and e-mail), Customer Satisfaction and Customer Escalation Management
• Ability to adapt to cultural differences
• Ability to work independently
• Ability to quickly grasp complex systems, procedures

What Lenovo Can Offer You

• Opportunities for career development growth
• Performance-based rewards
• Flexible working environment (combination of working from home/office)
• 3 Personal days per year
• Additional vacation days
• A broad selection of soft / hard skills trainings and individual mentoring

The anticipated initial gross base monthly salary range for this position is 1890- 2768 EUR, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.