Sr. IT Helpdesk Executive

Key Responsibilities:

• Manage service desk operations and ensure timely issue resolution as per SLA.
• Log, track, prioritize, and escalate IT incidents.
• Provide support for Network, Server, CRM, Outlook, and business applications.
• Coordinate with customers, technical teams, and vendors for issue resolution.
• Prepare daily MIS reports, ticket trackers, and SLA compliance reports.
• Handle service desk emails and maintain timely communication with users.

Requirements:

• Basic Computer Knowledge
• Good Communication Skills (English & Hindi)
• Working knowledge of MS Word, Excel, and PowerPoint

Interested candidates can share their resume at

[email protected] or contact 8735810396.