Sr. IT Manager-ERP

Sr. IT Manager-ERP

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America is dedicated to providing practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance to make your life a little easier

Role Summary

The Sr. IT Manager-ERP leads IT operations, continuous improvement, and roadmap execution for Midea’s ERP domains: Order management, Procurement, supply chain and logistics systems, with emphasis on WMS, TMS, inventory planning, EDI integrations, data-driven performance improvement, and reliable business support.

Key Responsibilities

• Manage daily IT operations for Midea’s ERP domain: Order Management, Procurement, supply chain, logistics applications and integrations, with focus on EDI, WMS, TMS, inventory planning, and related systems.
• Use data, KPIs, dashboards, and automation to improve service quality, reliability, and operational efficiency.
• Lead root cause analysis for recurring incidents and drive corrective actions to reduce maintenance tickets and production issues.
• Strong attention to details, pursuit of operational excellence
• Partner with business, vendor, and global IT teams to prioritize enhancements and resolve operational challenges. Lead, coach, and develop a team of 4+ IT professionals.
• Define and maintain the ERP IT strategic roadmap, balancing stability, scalability, cost, and business value.
• Ensure adherence to IT controls, change management, security, documentation, and audit requirements.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Supply Chain, Logistics, Business, Engineering, or related field.
• 15+ years’ experience leading ERP domain: EDI, WMS, TMS, supply chain, logistics, order management, and related enterprise systems.
• 5+ years of experience in IT operations, application maintenance/support, systems integration
• Proven ability to use data-driven methods to improve reliability, reduce incidents, and increase process efficiency.
• Strong experience in root cause analysis, incident/problem management, continuous improvement, and stakeholder communication.
• Experience managing technical teams, vendors, or cross-functional delivery partners.

Preferred Qualifications

• Experience with SAP, Oracle, Microsoft Dynamics, or similar ERP platforms.
• Knowledge of APIs, middleware, EDI standards, message queues, file-based integrations, and monitoring tools.
• ITIL, Lean/Six Sigma, Agile, PMP, CSCP, CPIM, or related certifications preferred.

Success Measures

• Reduced recurring tickets, incidents, and resolution cycle time.
• Improved integration reliability, system uptime, and operational visibility.
• Clear ERP IT roadmap aligned to business priorities.
• Strong stakeholder satisfaction and effective team performance.

Feature Benefits :

• Medical, Dental, Vision,
• 401K,
• Comprehensive benefit package, to learn more, please visit Careers Page (midea.com)

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.