Sr IT Support Specialist

Responsibilities

• Handle IT support requests from internal end users.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of the on-boarding process.
• Assist with employee training and onboarding.
• Manage and monitor internal IT assets to ensure accurate inventory records.
• Support computers, printers, scanners, computer peripherals.
• Become a pro using our own platform to support our own employees.
• Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.
• Work with vendors to procure equipment

Requirements

• 4-6 years of IT experience, or equivalent education.
• A strong desire to learn new technologies.
• Process driven and highly organized.
• The ability to give and receive constructive feedback.
• The ability to thrive in a fast-moving, team-oriented, collaborative environment.
• You can demonstrate critical thinking to resolve day-to-day end user issues.
• You are a people person with strong customer service and troubleshooting skills.
• Vendor management.
• Proficient in Mac OS X and Windows. We'll throw a few Linux systems in there to keep you on your toes.
• Ability to translate technical information to non-technical users.
• Experience with SSO.
• Scripting in PowerShell (Python would be a plus).
• ITIL awareness a plus.

Location

Remote first; This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. Any additional language requirements will be included in the details of the job description.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.