SR IT Support Specialist - India

Senior IT Support Specialist

Our IT Division empowers businesses by providing comprehensive IT support, cybersecurity solutions, cloud management, and network optimization. We act as your dedicated IT team, ensuring seamless operations, data protection, and technological innovation.

When our clients have a request or issue that requires more technical troubleshooting than our first responders can provide, our reinforcement group steps in to handle the task. Members of the reinforcements group spend 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier. Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

RESPONSIBILITIES

• Deliver exceptional remote support to clients according to assigned service plans.
• Proactively identify opportunities and make recommendations to enhance customer experience and system performance.
• Maintain technical documentation of assigned service plans
• Assist other team members to share expertise and optimize workload, as needed
• Support Specialists can also be Lead Support Specialists who are responsible for providing technical guidance and support to others on their crew.
• Responsible for remotely supporting assigned service plans and other customers
• Responsible for making recommendations to improve customer experience and systems
• Responsible for technical documentation of assigned service plans
• Assist other members of the team as needed (expertise, workload, etc.)

Role Qualifications

TRAITS

• Detail-oriented, analytical and logical
• Flexible and relentlessly optimistic
• Results-focused with a can-do attitude
• Team-focused and responsible

EDUCATION

REQUIRED:

• 1 year of experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
• Experience working on a technical support team, at a tier 2 or tier 3 level

SKILLS

• Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
• Excellent organizational skills
• Excellent communication skills and professionalism
• Strong passion for working with information technologies

SHIFT REQUIREMENTS

6:30 pm to 3:30 am IST

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.