Sr Lead Software Engineer - ServiceNow

Job highlights

• At least 6 years experience with Acting as a Service Now Administrator / Developer . ServiceNow Discovery . CMDB (Configuration Management Database) . Agile / Scrum/SAFe methodology . At least one of the following certifications: CSA - Certified ServiceNow Administrator
• CAD - Certified Application Developer . Work experience: 8-10 years . Job Type .

Job Opening Name: Senior Lead Software Engineer - ServiceNow

Job Summary

Role summary: Acting as a Service Now Administrator / Developer.

Responsibilities

• Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge

• Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA's, views, email notifications and templates

• Supporting ServiceNow Service Catalogue and Requested Items related artifacts

• Implementing general settings such as incident, problem, change, and SLA

• Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)

• ServiceNow Portal configuration working in AngularJS

• Flow Designer to build catalogue workflows / integrations

• Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps

• Following Agile/Scrum/SAFe methodology

• Automation Integration: Implementing, updating, and managing ServiceNow Discovery

• Integrating third party systems with CMDB (Configuration Management Database)

• REST/SOAP API integration

• Leveraging Flow Designer to build catalogue workflows / integrations

• Monitoring Optimization: Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience

• Security Compliance: Manage user roles, access controls, and authentication mechanisms

• Ensure compliance with data governance policies and audit requirements through secure logging practices

• Collaboration Leadership: Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others

• Conduct knowledge-sharing sessions and mentor junior team members on best practices

• Continuous Improvement: Stay current with latest features, releases, and ecosystem tools. Contribute to the evolution of ServiceNow standards and best practices

  Requirements

• At least 6 years experience with Acting as a Service Now Administrator / Developer

• ServiceNow Discovery

• CMDB (Configuration Management Database)

• Agile/Scrum/SAFe methodology

• At least one of the following certifications: CSA - Certified ServiceNow Administrator; CAD - Certified Application Developer

• Work experience: 8-10 years

  Job Type

Permanent

Location

Tamil Nadu, India

Job Title

Senior Lead Software Engineer - ServiceNow

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