Sr Lifecycle Services Operations Manager

For our client, we are seeking a Sr Lifecycle Services Operations Manager to join the team of a leader in the Technical Services space.

This role will lead the operational management of enterprise agreement lifecycle activities, with a strong emphasis on process discipline, analytics, and client-facing execution. The person in this position will partner closely with cross-functional teams to improve visibility, drive follow-through, and ensure accurate, timely renewal support. This is a highly collaborative role that connects operational data, customer outcomes, and continuous improvement in a technical services environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Own and enhance enterprise agreement lifecycle management processes from onboarding through renewal
• Consolidate trackers into a single authoritative source
• Establish proactive review and action management processes
• Develop analytics to assess license usage and adoption
• Create client-ready QBR materials linking agreement data to business outcomes
• Maintain accurate records and reconcile discrepancies
• Coordinate with cross-functional teams to ensure timely follow-through

Qualifications

• 7+ years of experience in enterprise agreement or software lifecycle operations
• Strong understanding of Cisco EA and licensing processes
• Proficiency in Power BI, Excel, and SQL for analytics
• Experience with operational systems such as CRM and Smartsheet
• Strong project management and process improvement skills
• Excellent communication and presentation abilities
• Bachelor’s degree in business, IT, or a related field preferred

Benefits

• Opportunity for professional development and certifications
• Collaborative work environment with cross-functional teams
• Engagement in high-impact client interactions
• Access to advanced data analytics tools
• Focus on continuous improvement and operational excellence

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.