Sr. Manager – Digital Workspace, IT

Position Description

This is a technology leader role that is expected to provide comprehensive steering, design, engineering and operational support to a wide spectrum of workspace technologies, office automation systems and all workspace building blocks, be the products or services, on-prem or Cloud.

We expect this role to possess hands-on configuration and system administration skills, including but not limited to the following technology areas: Electronic Messaging, Unified Communication, Collaboration, Mobility, Microsoft Active Directory and Microsoft Exchange, GPO, Windows 10 Desktop, Microsoft SCCM and SCOM.

Key Areas of Responsibilities

• Provide engineering insights and support to the entire spectrum of Workspace technology and application systems stack including Microsoft 365, Azure AD, Exchange Online, Microsoft Teams, Exchange on-prem, Active Directory on-prem, Cisco Ironport, Proofpoint, SharePoint, Intune/BlackBerry UEM/Dynamics, SCOM, SCCM, ActiveRoles Server, Quest Analytics and any future workspace technology products or services, on-prem or Cloud.
• Manage Workspace related projects owning the overall delivery and adheres to PMO governance framework.
• Ensure proactive monitoring of all Workspace systems and diligently identify legacy issues and weaknesses before they manifest into audit issues or business impact.
• Actively seek to innovate and devise practical solutions to meet business requirements and improve existing technologies, support models and business workflows.
• Ensure the healthiness and robustness of Workspace systems in providing business agility, stability and continuity.
• Establish OLA with the Technology Operations teams so as to ensure the supportability of Workspace systems.
• Devise and maintain a set of KPIs for measuring and tracking Workspace systems performance and present these in management reports.
• Uphold and continually evolve the Configuration and Security Control (CSC) framework to ensure conformance to standards and security baseline.
• Ensure all IT security baselines are met and any non-conformances are effectively identified, reported and rectified.
• Coordinate impact assessment, issues troubleshooting, service restoration and root cause analysis pertaining to Workspace systems.
• Provide Level-3 escalation support in relation to Workspace production systems and participate in cross team incident management forums.
• Document the design and implementation record of Workspace systems in a structured and consistent manner so that Technology Operations teams can consume accordingly.
• Ensure full compliance of Workspace platforms with all regulatory requirements applicable in countries where the firm operates.

Requirements

• Bachelor or above degree in Computer Engineering, Information Technology or related discipline.
• Minimum 10 years of technical hands-on experience in digital workspace technology space.
• Strong hands-on practical experience in Workspace products and application stack mentioned in Job Responsibilities.
• Proven track records of effective implementation and administration of IT systems with focus on digital workspace related systems.
• Demonstrable action taker attitude and responsiveness to business requests.
• Demonstrable pragmatic and agile mindset that prudently drives changes.
• Proven analytical and problem solving skills.
• Proven track records of IT incident and disaster situation handling.
• Excellent communication (Email, phone, IM) and verbal presentation skills in written and spoken English and Chinese (including Putonghua).
• Team player, good personality and motivation.
• Microsoft MCSE or MCP will be an advantage.
• Investment bank or regulated industry experience will be an advantage.

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