Sr. Manager MIS - Shared Services

Role Purpose Payroll processing and full final settlement

Key Accountability

- Governance of external payroll service providers, ensuring 100% adherence to contractual SLAs.

• Map and boundary-test interface integrations between PeopleSoft HRMS and vendor calculation engines.

• Standardize standard operating procedures (SOPs) split between in-house execution and vendor tasks.

• Oversee full and final (FF) settlements, managing severances, gratuity, and notice buyouts.

• Liaise with all internal external stakeholders in preparing month-on-month payroll for the company, hence ensuring timely accurate salary disbursements to all working employees.

• Design, launch, and manage the internal payroll ticketing helpdesk system.

• Set and enforce strict Key Performance Indicators (KPIs) for query turnaround time (TAT).

• Serve as the final tier-3 escalation point for sensitive, high-impact executive query resolution.

• Drive proactive employee education campaigns regarding tax planning, regimes, and year-end submissions.

• Command total compliance across Provident Fund (PF), ESIC, Professional Tax (PT), and LWF.

• Direct monthly TDS deductions, quarterly Form 24Q submissions, and annual Form 16 configurations.

• Represent the organization as the primary subject matter expert during regulatory government audits.

Payroll Team s Responsibilities

• Coordinate with the Corporate HR team on employee data changes and benefits as recorded in the HR Information system from time to time.

• Liaise between internal payroll systems, external payroll vendors employees to provide full support in resolving all important queries on time

• Support all audits on payroll/FF related matters.

• Document all processes stringently deliberately, setting a high bar for Payroll and FF operations management efficient knowledge transfer to new recruits if any.

• Manage the payroll process end to end, often reporting to the Finance ensuring all data requests are met with, as also any ad-hoc reports upon business requirements.

• Drive automation projects, identify area of improvement and make amendments to ensure seamless process flow

Educational Qualification Any Graduate / Postgraduate (Preferred major in Human Resources and Minor in Finance)

Knowledge of Income tax and Labour law would be an additional advantage

Competencies (Knowledge Skills)

Knowledge

• MS Office (Word, Excel, PowerPoint, Access)
• SAP Modules
• Labour laws, Income tax rules and GST knowledge
• Data MIS management

Skills

• Good communication, negotiation, interpersonal presentation skills
• Good knowledge of financial operational accounting knowledge
• Should have a logical and analytical bent of mind.
• Flexibility in terms of working profiles and roles
• Ability to learn a new domain quickly open to change
• should be organized and have a systematic approach for on-time closures
• Proactive Solution oriented approach

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