Sr Manager Operations

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

What you will do:

• In partnership with the Snr Operations Manager, provide strong people leadership for 5 or more Assistant Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health Dental claims operation team in Bangalore

• Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office

• Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication

• Drive a continuous improvement culture to implement solutions that create value

• Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer

• Collaborate with other site leaders on forecasting capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service

• Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives

• Manage and maintain site operating budget - ensuring prudent financial management of related expenses.

• Ensure adherence to compliance protocols satisfactory audits are achieved

What you will bring:

• University degree or the equivalent education or experience in a field related to operations management, business administration, etc.

• 10+ years leadership experience in an operations business within financial services - providing leadership for day-to-day operations with a strong customer centric focus

• Group Health Dental claims experience would be considered an asset

• Be a culture leader who is focused on building high performing teams, collaboration, empowering employees and creating a psychologically safe work environment

• Passion for coaching mentoring team members to reach performance expectations and support them in developing their potential

• Strong change leadership skills coupled with the ability to inspire and motivate individuals and teams

• Foster an environment that encourages new approaches, challenges the status quo, and inspires creativity

• Creative thinker with proven analytical and problem-solving skills to identify meaningful solutions

• Good judgment and decisions making skills - along with ability to assess risk and make informed decisions

• Proven ability to develop strong relationships with both internal and external partners / clients

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.