Ziphertech
Sr Manager -Process Training
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹1,500,000 – ₹1,600,000 / year
Location:
Navi Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
25 August 2026
What they need
Managing training in customer service domain (voice & non-voice processes). Reviewing training materials, designing KRAs & working with ops to enhance training quality. Developing training materials, SOP & preparing training reports & dashboards.
Required Candidate profile
5-6 yrs training exp in a managerial role, 10+ yrs exp in process training (Inbound, Outbound & Non-Voice process). Strong CS/Telecom/Travel/eCommerce exp (Domestic & International process exp)
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