Sr Manager (Services)

The role holder would be responsible for understanding the GST policy/processes related to Services which include GST Common Portal (Core Services-Registration, Returns, Payment Back End Services- IGST settlement and others), Value Added Services, Tax Payer Profiling Utility and providing inputs (business requirements) to the Technology team for system implementation/upgradation.

Key Responsibilities

Stakeholder Relationship Management

• Stakeholders Identification
• Identify the pool of external stakeholders, comprising of Senior Officials of the different tax administrations/ competent authorities to be collaborated with for adoption of GSTN services (i.e. Core and Cafeteria/Value Added)

Collaborate with the pool of internal stakeholders.

• Stakeholder Need Identification and Relationship Management
• Develop effective processes and mechanisms for understanding and capturing the needs of stakeholders from Services.
• Build relationships, liaison and conduct discussions with Officials of different tax administrations/ competent authorities, to proactively understand their needs and expectations from GSTN Services (i.e. Core and Value Added).

Feedback Gathering and Grievance Redressal

• Review the requirements of stakeholders on an ongoing basis by collecting feedback in a process oriented and structured manner.
• Identify the common trends in requirements and grievances; Ensure resolution of the same in a timely manner.

Operations

• Work on following areas after understanding the requirements related to the specific area assigned
• GST Common Portal (Core Services) i.e. Registration, Returns and Payment.
• Value Added Services i.e. state specific set of services, Reports/ MIS for each of the functionality modules (registration, tax payment and returns) etc.

Back End Services (IGST settlement and Others).

• Ensure alignment of finalized GSTN applications and services with the stakeholders? needs.
• Obtain inputs from the sub function heads (i.e. Core Services, Value Added, TPP etc.) on a periodic basis to understand the change requests/ additional requirements from services and share the same with the Head of Technology for making required changes in the applications and systems.
• Ensure requisite awareness and support to the stakeholders who are adopting/ using GSTN services through Outreach and Capability Building cell.
• Ensure information adequacy and accurate information analysis by Taxpayer profiling utility.
• Others
• Ensure timely preparation of MIS and Status Updates for circulation to the Top Management and other authorities as may be required.

Key Interfaces
External:
Internal:
External stakeholders (tax authorities and taxpayers)
EVP (Services)/SVP (GST Common Portal)
Internal Departments like Technology; MIS Analysis; Customer Services

Key Attributes Skills
Deputation Criteria:
(i)(a) holding analogous posts at level 10 on regular basis in the parent cadre or department;
(b) having five years experience in Level-9 on regular basis in the parent cadre or department;
AND
(ii) Overall 15 years of service at Group 'B' level in Government.

Desirable:
(ii) Possessing 4 years or more of experience in Taxation/Finance/business process automation or IT. Experience of working in the domain of GST would be desirable but not necessary.

Note: The Maximum age-limit for appointment by deputation shall be not exceeding fifty-six years as on the closing date of receipt of applications.

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