Sr. Manager Training

Job highlights

• Education: Candidate should be graduate in Any Stream
• Candidate should be working as min 2 years Manager Training and handling team of trainers and Assistant manager- Training
• Looking for candidate from International BPOs only
• Should have given training in International Voice or Chat domain for US or UK processes

Education: Candidate should be graduate in Any Stream.

Desired Skills:

• Candidate has to be excellent in communication.
• Candidate should be working as min 2 years Manager Training and handling team of trainers and Assistant manager- Training.
• Looking for candidate from International BPOs only. Should have given training in International Voice or Chat domain for US or UK processes.
• Should be Ok working for 24*7 Working Environment.

Roles and Responsibility:

• Develop, implement, and monitor training programs within the organization.
• Supervise technical training for staff.
• Running Leadership, Soft Skills and Customer Service Training sessions
• Creating roadmaps
• Creating Induction Program for each LOB
• Working closely with the Leadership team to create Process Flowcharts
• Helping in designing of the training curriculum and rolling out training calendar for each month/quarter
• Create testing and evaluation processes
• Conduct performance evaluations
• Provide performance feedback
• Managing Trainers Performance