Sr. Mediation Specialist

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary The Senior Mediation Specialist represents the company in telephonic and in-person mediation proceedings while supporting the timely resolution of contested default and loss mitigation matters. This role coordinates with investors, attorneys, borrowers, and internal partners to communicate loan modification decisions, case status, available options, timelines, and borrower obligations.

The position also tracks documentation required for mortgage workout reviews, documents mediation outcomes, supports contested default case management, and reviews and signs affidavits and verifications.

• Fully Remote Opportunity

Key Responsibilities

• Participate in settlement negotiations to help resolve cases while minimizing company risk and investor losses.
• Respond to borrower and attorney inquiries regarding loss mitigation, loan modifications, short sales, deeds-in-lieu, and foreclosure-related plans.
• Conduct outbound calls to understand borrower circumstances, request documentation, and communicate decisions and next steps.
• Identify and request documentation required for loss mitigation review in accordance with investor guidelines.
• Use multiple servicing systems to research loan terms and provide accurate case information.
• Coordinate with internal departments to communicate status, options, key dates, next steps, and deadlines.
• Ensure completed packages and supporting information are received, maintained, tracked, and logged in Sara in a timely manner.
• Partner with attorneys and borrowers to complete and close loan modifications and obtain broker information for short-sale processing.
• Document all loss mitigation activity and mediation appearance results.
• Represent the company as a corporate representative or witness at hearings, mediations, trials, and depositions.
• Review and sign affidavits and verifications related to contested and litigated matters and discovery requests, including motions for summary judgment, requests for production, interrogatories, and requests for admission.
• Collaborate with case managers and foreclosure specialists to process document-signing requests.
• Escalate issues to management when needed to support timely, high-quality service.
• Contribute to team and volume goals while delivering strong customer service.

Required Qualifications

• High school diploma or GED.
• Bachelor’s degree from an accredited college, or an associate degree from an accredited college plus paralegal certification.
• Two or more years of experience working as a paralegal.
• Two to four years of mortgage experience and/or training.
• Paralegal certification.
• Excellent attention to detail and the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Sound judgment, teamwork, and a strong customer-service orientation.
• Proficiency with Microsoft Word, Excel, and Outlook.

Preferred Experience

• Experience with MSP, Black Knight/LPS, and Fiserv.

Travel and Work Environment

• Occasional travel may be required within Florida and across the United States.
• This role works in a typical office environment with moderate noise levels.

Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com)