Sr Nurse Aide Evaluator

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title: Senior Nurse Aide Evaluator - Supervisor

Reports to: Sr. Operations Manager

Department: Operations

Job Overview Our dynamic Nurse Aide team is currently in search of a Senior Nurse Supervisor for our Nurse team. To be successful in this position, the Senior Nurse Supervisor must demonstrate a focus on motivating/coaching others and leading by example. They must possess a sense of urgency, responsibility, independence, confidence, self-motivation, and flexibility. They must be detail-oriented and be able to manage a team and multiple projects simultaneously. This position focuses on timely customer service with a keen focus on keeping up to date in this ever-changing environment.

Company Background Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

Responsibilities Lead a team of 7+ Senior Nurses; inspire, coach, develop, and motivate them

Manage and develop the Nurse Aide Evaluators and Proctors assigned to them

Provide operational support to their Nurse Aide Evaluators and Proctors

Confirm that their Nurse Aide Evaluators and Proctors consistently provide testing availability in

Prometric scheduling systems

Confirm that their Nurse Aide Evaluators and Proctors are submitting requests for recruiting

new Nurse Aide Evaluators and Proctors and assisting with the interviewing and training when needed

Ensure all direct staff is up to date with training and compliance per Prometric requirements

Review and approve new test locations as requested

Drive a culture of continuous improvements, new approaches, and personal excellence

Communicate key messages effectively to ensure that direct reports are well-informed about

issues that may impact them or their customers

• Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
• Work constructively with other functional areas throughout the organization, such as Nurse Aide Operations and Recruiting (others?) to share ideas and leverage best practices
• Develop and audit quality assurance measurements to ensure the delivery of world-class service

Be an ambassador for the Prometric culture – role model our values in everything you do

Available to work flexible hours as required

Other duties as assigned by management

Perform other duties as assigned

Knowledge, Skills & Experience A minimum of two years customer service-related experience required.

One Year Of Management Or Supervisory Experience Preferred. Ability to communicate with candidates effectively and with professionalism and authority.

Ability to learn and apply operational and maintenance instructions, and other job documents.

Ability to make decisions using appropriate situational judgement.

Ability to write detailed reports and correspondence.

Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation.

Familiar with Microsoft Windows-based computer programs and applications (including but not limited to) MS Office, Outlook, Explorer-web browsing)

Flexibility - Should be flexible during days and evenings on various days and times subject to change according to demand of testing.

Skills Strong understanding of staffing requirements to support NAEs and Proctors

Result-oriented with a commitment to achieving personal, department, client, and company goals

Ability to work in an ever-changing and fast-paced environment and maintain focus on key priorities despite conflicting demands

Impactful communication both written and verbal

Ability to build a highly engaged, committed, and empowered team

Must possess great people skills with an ability to relate to and motivate people of diverse backgrounds and ages

Physical Job Requirements Ability to travel 30 miles or more one way from zip code

Ability to stand for extended periods while administering the exam and evaluating candidates (up to as much as 8 hours per event)

Must be able to lift up to 50 pounds (testing mannequin)

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.