Grandeur Recruitment Consultants
Sr Operations Manager / Manager For a Bpo
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹1,200,000 – ₹2,200,000 / year
Location:
Ahmedabad, Gujarat, India
Work mode:
Onsite
Published on:
9 September 2026
What they need
SLA & KPI Management: Track and meet client metrics, including Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT)
People Leadership: Guide, mentor, and evaluate Team Leaders (TLs) and Assistant Managers (AMs).
Required Candidate profile
1 to 20+ years of total experience in the BPO sector, with at least 4–5 years in a core
managerial role handling international voice or non-voice processes.
Flexibility to work in rotating & US shifts
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