Sr. Operations Manager (Sales)

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

About the Role

We are looking for a results-driven Sr. Operations Manager to lead, coach, and develop a high performing sales team in Santo Domingo. This role is central to driving revenue growth, building a culture of accountability, and ensuring the team consistently hits and exceeds targets.

The ideal candidate is an experienced front-line sales leader with a data-informed mindset, a passion for people development, and the ability to translate performance metrics into actionable coaching. You will serve as the bridge between strategic sales goals and day-to-day execution — motivating your team, removing friction from the sales process, and holding the standard for excellence.

Responsibilities

• Lead, coach, and develop a team of sales representatives through consistent one-on-one sessions, live call monitoring, roleplays, and real-time feedback.
• Track and analyze individual and team sales performance metrics (conversion rates, pipeline velocity, call activity, closing rates) and translate data into targeted coaching actions.
• Manage the sales pipeline with a hands-on approach — understand each deal, follow up consistently, and drive deals to close.
• Conduct takeover and 2nd-voice calls when needed, demonstrating objection handling and closing techniques to support reps.
• Run energizing daily team huddles and weekly performance reviews to maintain momentum and alignment.
• Design and implement Performance Improvement Plans (PIPs) for underperforming team members, with clear milestones and follow-through.
• Identify skills gaps across the team and partner with training to develop targeted skill-up sessions and workshops.
• Monitor CRM hygiene and ensure accurate, timely pipeline reporting from all team members.
• Collaborate with the Director of Sales to align team targets with broader company revenue goals.
• Foster a culture of healthy competition, recognition, and continuous improvement within the sales floor.

Requirements

• 3–5 years of experience in sales, with at least 1–2 years in a supervisory or team lead capacity.
• Demonstrated ability to develop and coach sales professionals toward consistent performance improvement.
• Strong understanding of outbound sales processes, pipeline management, and CRM tools.
• Data-driven mindset — comfortable reading performance dashboards and using metrics to guide coaching decisions.
• Call center experience preferred.
• Advanced English required (fully bilingual — English and Spanish).
• Exceptional communication, organizational, and motivational skills.
• Bachelor's degree in Business, Management, Marketing, or a related field preferred.
• Experience in financial services, fintech, or alternative lending is a plus.

Benefits

• Competitive salary
• Performance-based incentives
• Health insurance
• Growth and development opportunities
• Dynamic and collaborative work environment
• Company events and team-building activities